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New Era Factory Outlet — Frequently Asked Questions

Frequently Asked Questions

Shipping

How do you ship?

We offer many methods. Within the United States as well as APO/FPO addresses, we ship with USPS (Express mail and Priority mail), FedEx (Ground, 2 day, Express saver, First overnight, Priority overnight, Standard overnight), and UPS (Ground, Three-day select, Second day air, Next day air saver, and Next day air). Internationally, we ship either USPS Priority mail international or FedEx International priority. You'll be given the choice of any shipping method when you check out.

How much does shipping cost?

We calculate your shipping cost based on the weight of the item, and charge you the exact amount of shipping. We have no extra fee for handling so that you can get the lowest prices possible.

Is insurance included in my shipping?

Yes, insurance is included.

Do you ship to APO addresses?

Yes, shipping is calculated at the same rates of the rest of the United States.

Will you ship internationally?

Yes, we're more than happy to ship internationally.  If you have any questions or concerns about how we ship, please contact us by phone at (212) 966-4959 or email us at rzvz@aol.com

When will I receive my item?

We ship within 24 hours of receiving your order (not including weekends or holidays). When you receive the item depends upon the shipping method you select during checkout. If you have any questions about getting an item by a certain date, please contact us by phone at (800) 875-4959 or (212) 966-4959 or email us at rzvz@aol.com

What if I need my item by a certain date?

You can select a faster shipping method at checkout. We offer both expedited and overnight shipping services. If you need your item by a specific date, please contact us and we'll figure out the right shipping method for you to choose.

Products

What size should I order?

We have directions for finding your size on our website at the following links: Men's suit sizing help & Hats sizing help. If you have further questions, please don't hesitate to contact us by phone at (800) 875-4959 or (212) 966-4959 or email us at rzvz@aol.com.

Do your suits run true to size?

Yes, all of our suits are high quality and extremely accurate.  We also offer a money-back guarantee or hassle-free exchanges if for some reason the suit does not fit.

What size are the suit pants?

All of our suit pants are the industry-standard six inch drop. This means that if you order a size 46 jacket, it will come with size 40 pants. All of our pants have unfinished bottoms to make altering an ease.

Can I get a different size pants?

We're very sorry, but all of our tuxedo / suit packages are imported together. We don't separate them.

What is the length of the pants?

All of our pants have unfinished bottoms to make altering an ease.

Can the pants be taken in or out?

Yes, they can be taken in or out by two inches.

Payment

What methods of payment do you accept?

We accept all major credit cards as well as Paypal.

Do you charge sales tax?

All sales tax is already included in the price of the product.

Other Questions

I have other questions. How may I contact you?

There are multiple ways:

Phone: (800) 875-4959
            (212) 966-4959
Email: RZVZ@aol.com

If you live in the New York City area, you can also come into our retail storefront, located at 63 Orchard Street, between Grand and Hester.

Do your suits run true to size?

Yes, all of our suits are high quality and extremely accurate.  We also offer a money-back guarantee or hassle-free exchanges if for some reason the suit does not fit.

Do your suits run true to size?

Yes, all of our suits are high quality and extremely accurate.  We also offer a money-back guarantee or hassle-free exchanges if for some reason the suit does not fit..